Associate Director, MSF-Canada

POSITION PROFILE

Title: Associate Director, MSF-Canada
Department: Executive Director’s Office
Reports to: Executive Director
Hierarchically supervises: The internal HR Officer; functional lines with Management Team (MT) Directors
Position status: Permanent Fixed Duration Contract (3-year contract, with option to renew for another 3, maximum 6 years), Full-time (37.5 hours/wk)
Location: Toronto, Ontario, Canada
Salary: $74,400 per year

POSITION OBJECTIVE:

This is an internally-focused position, with the objective of leading the MSF-Canada offices on a day-to-day basis under the direction of the Executive Director. The Associate Director assists in the implementation of the strategic and annual plans with a specific focus on internal issues. It includes optimizing the functional organization of MSF Canada, in view of the evolution of the priorities as imposed by our social missions, to improve internal efficiency and efficacy.

DUTIES AND REPONSIBILITIES:

Coordination and Organizational Management

• Collaborates closely with the Executive Director in providing leadership to MSF Canada activities, by sharing information, reflection, concerns, etc., and by coordinating tasks and activities as delegated
• Coordinates the MSF Canada management team toward greater cohesion with the support and guidance of the Executive Director, who hierarchically supervises all MT members
• Provides day-to-day management of the MSF Canada offices through chairing bi-annual staff meetings, weekly staff meetings, and chairing weekly meetings with the internal HRO, as well as ad hoc interactions as required.
• Brings to the attention of the Executive Director any proposed major policy and procedure changes for approval by the Executive Director
• Leads the internal Human Resources Officer in delivering timely and effective services across all departments, in the development, revision and maintenance of the HR policies and procedures for the organization, and maintains a positive work environment that encourages humanitarian debate and growth of individuals
• Functionally supports the association coordinator and associative activities in collaboration with the Executive Director
• Periodically attends board meetings, as requested by the Executive Director to aid the Board in providing appropriate oversight and governance of MSF Canada
• Developing and establishing appropriate systems for measuring necessary aspects of organizational performance

Reporting and Administration

• Assists the Executive Director in processing CIDA proposals and reports from MSF operational sections for submission to CIDA
• Co-signs payments and contracts on behalf of MSF Canada and the Executive Director
• Sets up the planning cycle moments for the Executive Director to guide the MT through: annual planning, 4-monthly report, 8-monthly report, and year-end report/annual report
• Participates in periodic reviews of the Strategic Orientation to guide the organization’s priorities

Special Projects and Other

• Participates in the MSF Canada critical incident team as needed
• Assists the Executive Director in any MSF international projects as negotiated on a case-by-case basis
• In rotation with other management team directors, acts as Executive Director in the absence of the Executive Director

QUALIFICATIONS/JOB REQUIREMENTS

Education and experience

• 5 to 7 years directly related work experience, plus undergraduate degree in a related area
• MSF field experience, ideally in coordination positions
• Knowledge of Canadian NGO management and administration practices
• Proven experience managing a staff with diverse expertise and overseeing project management
• Excellent written and oral communication skills.
• Leadership and strategic planning skills
• Strong interpersonal skills including the ability to respond effectively to sensitive inquiries/ complaints
• Ability to work under tight deadlines and pressure.
• Genuine interest in and commitment to the humanitarian principles of MSF
• Fluency in French (written and spoken) is preferred.

PHYSICAL DEMANDS:

• Work is generally carried out during the day, Monday to Friday, but this may vary.
• Sometimes it is necessary to work evenings, weekends or holidays
• Duties require long hours sitting in front of a computer screen and ability to focus on detail
• Domestic/International Travel: 10%
• Regular travel to Montreal
• Possible other travel within Canada
• Possible trip abroad

INFORMATION AND APPLICATION:

Interested candidates should submit a letter of motivation and CV to hr-rh@msf.ca. Only electronic applications will be accepted.

The deadline for applications is Friday August 13th, 2010 at 5:00 PM.

Donor Engagement Officer - Toronto

Title: Donor Engagement Officer
Department: Fundraising
Reports to: Fundraising Director
Position status: full time, permanent 37.5 hours/week
Location: Toronto
Starting salary : $56,200

BACKGROUND

MSF Canada’s Fundraising Department is responsible for raising private funding, predominantly from individuals, to support our operations in the field and our activities in Canada. The fundraising department now generates over $30 million annually. The fundraising team works in collaboration with many suppliers, consultants and vendors across Canada.

POSITION OBJECTIVE

MSF Canada is currently seeking a Donor Engagement Officer to steward, cultivate and solicit donors and prospects $5,000 - $25,000 range.

MSF Canada’s major donor pipeline has doubled due to the generous response of donors at this level for the Haiti earthquake. One immediate responsibility for the successful candidate will be to connect these new donors to MSF Canada and broaden their understanding of MSF’s larger work and mission.

A deep understanding of the nuances of MSF’s work and position within the humanitarian aid arena is crucial to be able to represent MSF as distinct from other aid organizations, toward the goal of retaining both new and current donors at the $5K - $25K level.

DUTIES AND REPONSIBILITIES

• Meet with donors to thank them for their support and answer questions
• Meet with donors to open new discussions about further donations to MSF
• Establish relationships using strategies developed by the Manager of Major Gifts and Director
• Solicit gifts independently as required
• Coordinate meetings between Board members, field workers, General Director and donors as required
• Attend major donor fundraising events
• Ensure good record keeping (hard and electronic files and donor database) of major donors
• Advise Fundraising Researcher/Writer on tailored proposal content as a result of meetings
• Other duties as needed

QUALIFICATIONS/JOB REQUIREMENTS

Education and experience:

• A University or College degree
• Experience working in a customer service or office administration setting
• Familiarity and experience with the major gifts cultivation cycle

Skills and competences:

• Loves connecting people with MSF. Wants nothing more than to raise money so MSF can do more
• Pleasantly persuasive; emotionally intelligent; possesses tact, diplomacy and polish; a chameleon: able to gauge people and situations, and adjust behavior, communication and strategy accordingly
• Bilingual (English and French) preferred
• Team player that displays initiative
• Self-directed and well-organized
• Well versed in MSF’s history, present activities, and future goals as an emergency aid organization

PHYSICAL DEMANDS:

• Work is generally carried out during the day, Monday to Friday (9:00 a.m. to 5:00 p.m.).
• On occasion it may be necessary to work evenings, weekends or holidays, particularly in connection with third party events
• Duties require long hours sitting in front of a computer screen
• Between 5 % and 10 % of time to travel to visit with donors

INFORMATION AND APPLICATION:

Interested candidates should submit a letter of motivation and CV, including 3 professional references, to hr-rh@msf.ca. Only electronic applications will be accepted.

The deadline for applications is Friday July 23, 2010, at 5:00 PM (ET).

Digital Marketing Representative - Toronto

Title: Digital Marketing Representative
Department: Fundraising
Reports to: Fundraising Manager
Position status: Full time, 37.5 hours per week
Location: Toronto
Starting salary : $35,000

POSITION OBJECTIVE

The Digital Marketing Representative will contribute to and implement digital marketing strategies in support of our fundraising goal. As part of the direct marketing team within the fundraising department, the Digital Marketing Representative will work with team members and suppliers to design and launch e-campaigns, manage and design digital content on fundraising web pages, create dynamic and engaging online experiences for donors, track and report on results, and contribute to social media strategies.

BACKGROUND

MSF Canada’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in Canada. The fundraising department now generates over $30 million annually.

DUTIES AND REPONSIBILITIES

• Design e-solicitations, digital donor communications, online landing pages and ads, and assist in the production of digital marketing campaigns
• Test and launch e-communications and manage and update email lists
• Manage and update fundraising content on MSF Canada’s proprietary websites; prepare information, documents and multi-media materials for publication on the pages in both English and French
• Support the back-end development, maintenance and ongoing production of interactive and online information materials, in both official languages (English and French)
• Liaise with vendors, participate in planning meetings, and contribute to digital marketing strategies
• Track, analyze and report on performance of digital marketing activities
• Coordinate participation in 3rd party social networking platforms on behalf of the fundraising department

QUALIFICATIONS/JOB REQUIREMENTS

Education and experience:

• A college or university degree in online/digital communications or similar field of study, or equivalent work experience
• A background in marketing or fundraising would be an asset

Skills and competences:

• Experience in the production and deployment of web sites and interactive publications
• Familiarity with common web languages (e.g. HTML, CSS), Unix servers, and Internet service providers
• Strong experience with multimedia, audio, video and/or image production software (e.g. Adobe Creative Suite, SoundSlides, and/or Audio Creator)
• Knowledge of FinalCutPro and/or FinalCutExpress would be an asset
• Good data-processing and information management skills
• Well-organized, creative problem solver, with meticulous attention to detail
• Good interpersonal skills, capacity to work both independently and with a dynamic team in a fast-paced office environment
• Familiarity with and interest in international aid/relief, humanitarian, medical, social justice and/or global political issues
• Fluency in English is required; fluency in French would be an asset

PHYSICAL DEMANDS:

• Work is generally carried out during the day, Monday to Friday (9:00 a.m. to 5:00 p.m.).
• On occasion it may be necessary to work evenings, weekends or holidays, particularly in connection with third party events.
• Duties require long hours sitting in front of a computer screen.

INFORMATION AND APPLICATION:

Interested candidates should submit a letter of motivation and CV, including 3 professional references, to hr-rh@msf.ca. Only electronic applications will be accepted.

The deadline for applications is Friday June 25, 2010, at 5:00 PM (ET).