Our supporters are important to us! If the information you are looking for is not found online, or if you have any other questions or concerns, you can reach our donor relations team who are ready to assist you Monday to Friday, from 9am to 5pm ET. During emergencies we can be overwhelmed by the higher than normal volume of phone calls and emails. Please leave us a message and it will be returned as soon as is possible.

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FAQ

2015 Donor survey

In September 2015, MSF Canada is partnering with Cube Research to survey a portion of our current and past supporters. The purpose of this survey is to help us gain insight into who our valued supporters are, their reasons for supporting our work and to identify areas where we could improve in order to better meet our donors’ expectations. If you have made a donation to MSF in the past, you may be sent a link to this survey by email, or asked if you would like to participate by providing your email address over the phone.

We are grateful for your support, participation and feedback! If you have any questions or concerns about the survey, or any feedback in general, please call our donor relations team at 1-800-982-7903 or email us at donorrelations@msf.ca

Contact us

If you need to speak with a donor relations representative, please call 1-800-982-7903 or 416-964-0619, email us at donorrelations@msf.ca, or fax us at 416-963-8707. You can also write to us at MSF Canada, 402 - 720 Spadina Avenue, Toronto, ON, M5S 2T9

Our commitment to you

MSF Canada adopted Imagine Canada’s Ethical Fundraising & Financial Accountability Code as our policy in 2008. We are committed to protecting the privacy of our donors and to upholding the highest ethical standards in the way we raise funds. 



We will honour your requests for information, including our most recent financial statements, and any wishes to limit future contact. Our materials will be truthful and will accurately describe our activities and the intended use of the funds we raise, while respecting the dignity and privacy of those who we strive to help.


The public portion of Médecins Sans Frontières/Doctors Without Borders Canada's Tax Return (T3010) filed with the Canada Revenue Agency can be found here.

An Official Tax Receipt will be issued for donations of $10 or more. 

Donor accountability

Click here to read about the impact of your gifts, MSF’s fundraising ratios and most recent audited financials, the difference between our Emergency relief fund and Earmarked funds, our Privacy policy and PCI compliance policies, and MSF’s Salary and CRA information.