AODA at MSF Canada

The purpose of the Accessibilities for Ontarians with Disabilities Act, 2005 (AODA) is to ensure that, by the year 2025, the Province of Ontario is completely accessible and barrier free for persons with disabilities.  In order to reach this goal, five standards are being developed in the areas of Customer Service, Employment, Information and Communication, Built Environment and Transportation.

The Customer Service Standard

MSF Canada is committed to providing a respectful, welcoming and inclusive environment to all individuals who seek access to services.  Compliance with the Customer Service Standard is simply the beginning and we appreciate your feedback in order to make our services and our offices even more accessible. We have designed our policies, practices and procedures to be consistent with the principles of independence, dignity, integration and equal opportunity. MSF Canada Accessible Service Standard Policy [PDF 178KB]

Feedback:

Our aim is to ensure that all individuals are treated with respect and dignity and we would appreciate your feedback concerning the manner in which we provide goods and services to persons with disabilities. Feedback may be provided in the manner deemed most convenient to them such as in person, by telephone, in writing or by delivering an electronic text by E-mail or on diskette or otherwise. Feedback can be submitted to our Internal Human Resources Officer by calling 1-800-982-7903 Extension 3454, sending an E-mail to hr-rh@msf.ca, sending a fax to 416-963-8707 Attn: Internal Human Resources, or making an appointment with the Internal Human Resources Officer to provide feedback in person. For individuals who have left contact information and if contact has been requested, Internal Human Resources Officer will respond to the request within 10 business days. The Internal Human Resources Officer will document and track all feedback/comments. All feedback will be reviewed on an annual basis or earlier if necessary for possible action that can be taken to improve Society services. The response to feedback will be in a format that is accessible to the person with a disability.

Related Links:

For more information on Accessibility, you can visit the Ministry of Community and Social Services website at:

The AODA legislation can be accessed through the e-laws website. For more information, visit:

The Customer Service Standard regulation can be accessed through the e-laws website. For more information about Regulation 429/07, visit: